Frequently Asked Questions
Everything you need to know about making your house a home.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location, while oversized furniture items may take 10-14 days.
Do you offer international shipping?
Currently, Homey Complex ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
Are your products sustainably sourced?
At Homey Complex, we prioritize eco-friendly materials. Over 60% of our wooden furniture is FSC-certified, and we work closely with artisans who use sustainable manufacturing practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.